Frequently Asked Questions

Please read our FAQ before sending us a message.

I just signed up now, when will my child begin class?

They will be added to the roster in real time, and will participate in the next class taking place at your school. Even if you enroll 1 hour before the class start time, we will make sure your child attends.

How long are the classes?

Classes run for either 30 or 45 minutes, depending on the school’s schedule. Most schools choose classes that are 30 minutes long. Your child’s exact class time slot depends on their age and ability.

What is the academic year enrollment option?

This option allows you to enroll in our program for the full school year (September to June). Your child’s spot in class is reserved and we bill you before each session (i.e. Fall, Winter & Spring). This option also entitles you to discounts and is an easy way to ensure your child gets the benefits of our programs for the whole school year at the lowest price. There’s no need to fill out the form more than once, either.

What if my child is shy or hesitant to participate in class, or if I'm not sure if they will like it?

We make our classes fun, safe and non competitive. Children are never forced to participate, we let them engage at their own pace.

In some cases it may take a few weeks to acclimate to class. This is part of the learning process! In any case, we offer a satisfaction guarantee–if your child doesn’t like class, we refund all of the unused classes.

Do you offer trial classes?

Yes! Free trials are offered for all of our programs. If you would like to have your child try a class, contact us and we will add them for a trial to the next available class with no obligation to enroll if he/she doesn’t enjoy it.

Does my child need to wear any special clothing for class?

Children should wear comfortable and flexible clothes, like anything they’d be comfortable wearing on the playground. For girls, please no skirts or dresses unless they wear leggings underneath. For boys, avoid tight jeans or pants. And for boys & girls, sneakers/comfortable shoes are best.

Do you prorate the rate if I enroll after the start date of the program?

Yes we offer prorated enrollment, just sign up on our website and the price you pay will reflect only the classes your child will attend. If you need custom prorating, contact us and we can accommodate vacation schedules or planned events before you enroll.

What if I move or change schools before the classes have come to an end?

We offer a full refund of the remaining classes if your child can no longer participate in our program.

What if my child is too young or just doesn't like the class?

This rarely happens, but if the program isn’t a good fit we are happy to refund all remaining classes.

What if I want Head To Toe classes at my child's school, but they are not currently offered there?

We are happy to bring Head To Toe activities to any school. Please contact us (maybe have “contact us” be a hyperlink for contact) for more information. We offer free demo classes for new schools and will offer a free session to your child as a thank you for bringing our program into a new school or facility.

What do I do if my child missed a class?

They are welcome to join another Head To Toe program, or participate in an extra class, if possible. We don’t offer credits for absences. For extended absences, contact us and we can make arrangements.

How do I know if my child is doing well in class and find out what they’re learning?

We send a class update once per session via email, and post periodically on the parent page for your school. These updates include photos and descriptions of what we’re working on in class, and what your child is learning. For individual feedback, contact us and we’ll put you in touch with your child’s instructor.

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